Returns & Refund Policy
Your satisfaction is our priority. Learn about our policies for live cattle transactions and Butcher Box orders.
Live Cattle Transactions
Important Notice
Live cattle transactions are facilitated between buyers and sellers. Cattle Hub acts as a marketplace and does not directly handle refunds for peer-to-peer sales.
Buyer Protections
- Verified seller badges help identify trustworthy ranchers
- Messaging system creates documented communication trail
- Seller reviews from past buyers provide transparency
- Dispute resolution support from our team
Recommended Best Practices
- Inspect cattle in person before completing large purchases
- Request health certificates and documentation
- Use secure payment methods with buyer protection
- Document condition at time of delivery
Butcher Box Orders
100% GuaranteedOur Guarantee
If you're not completely satisfied with your Butcher Box order, we'll make it right with a replacement or full refund.
What's Covered
- Shipping damage: Products arrived thawed, damaged, or compromised
- Quality issues: Beef doesn't meet our quality standards
- Missing items: Order incomplete or incorrect cuts
- Taste satisfaction: Not happy with flavor or quality
What's Not Covered
- Order cancellation after processing begins
- Improper storage after delivery (freezer burn, etc.)
- Issues reported more than 30 days after delivery
How to Request a Refund
Document Issue
Take photos of packaging, products, and any damage
Contact Us
Email support@cattlehub.com within 24-48 hours
Review
Our team reviews your request within 1-2 business days
Resolution
Receive replacement shipment or refund to original payment
Refund Processing Times
Credit Card Refunds
Refunds are processed within 3-5 business days. It may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank.
Replacement Shipments
If you choose a replacement, we'll ship it priority within 5-7 business days. Replacement shipments include expedited shipping at no extra cost.
Cancellation Policy
Butcher Box Orders
- Before processing: Full refund minus any deposit
- During processing/aging: 50% refund (animal has been committed)
- After shipping: No cancellation (contact us about quality issues)
Seller Subscriptions
- Cancel anytime from your account settings
- Access continues until end of billing period
- Annual plans: prorated refund for unused months upon request
Need Help with a Return?
Our support team is here to help resolve any issues quickly and fairly.